Welcome to the PARTY SUPPLIES SHOP FAQ page! We’re here to make your party planning as fun and hassle-free as possible. Below you’ll find answers to the most common questions about our products, delivery, and more. If you can’t find what you’re looking for, our friendly team is always happy to help!
Products & Orders
Q: What kind of party supplies do you sell?
A: We’re your one-stop party shop! We specialise in a huge range of costumes (for adults, kids, and even pets!), costume accessories, themed party supplies (from 1920s bashes to Christmas gatherings and spooky Halloween horrors), games, gifts, and accessories from brands like Ginger Ray. Whatever the occasion, we have you covered.
Q: How do I know what size costume to order?
A: Each product page has a detailed size guide. Please check these measurements carefully before ordering, as sizes can vary between brands and styles. If you’re between sizes, we usually recommend sizing up for comfort.
Delivery & Shipping
Q: Where do you deliver to?
A: We ship our party supplies all around the world! However, due to logistical constraints, we are currently unable to deliver to some parts of Asia and very remote areas. You can check availability for your location during the checkout process.
Q: What are my delivery options and how long will it take?
A: We offer two great options to get your party to you:
- Standard Shipping ($12.95): Processed in 1-2 business days and delivered within 10-15 days after shipping via DHL or FedEx.
- Free Shipping: For orders over $50! Processed in 1-2 business days and delivered within 15-25 days after shipping via EMS.
Q: How can I track my order?
A: As soon as your order is shipped, we’ll send you a confirmation email containing your tracking number. You can use this to follow your delivery’s journey right to your doorstep!
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB. We also accept secure payments through PayPal for your convenience and peace of mind.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption technology to ensure that all your payment details are kept safe and secure throughout the transaction process.
Returns & Exchanges
Q: What is your returns policy?
A: We want you to be thrilled with your purchase. If something isn’t quite right, you can return unused and unopened items in their original packaging within 15 days of receipt for a refund or exchange. Please note, shipping costs are non-refundable.
Q: How do I start a return or exchange?
A: Simply get in touch with our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. We’ll guide you through the simple process!
Contact Us
Q: I have a question that isn’t answered here. How can I get in touch?
A: No problem at all! Our friendly customer service team is here to help make your party planning joyful. You can reach us via email at [email protected]. We aim to respond to all enquiries within 24 hours.
Thank you for choosing PARTY SUPPLIES SHOP – where every delivery brings a celebration closer!