Hello fabulous party planners! We know that sometimes even the best-laid party plans need a little tweak. That’s why at PARTY SUPPLIES SHOP, we’ve made our returns and exchanges process as simple and stress-free as possible. We want you to be thrilled with your 1920s Gatsby feathers, spooky Halloween decorations, or Christmas cracker selections!

Key Details at a Glance:

  • Return Window: 15 days from the date you receive your items.
  • Condition: Items must be unused, in their original packaging, and with all tags attached.
  • How to Start: Email us at [email protected] to get an RMA (Return Merchandise Authorization) number.

Our Returns & Exchanges Policy

We stand behind the quality of our costumes, accessories, and party supplies. If you’re not completely satisfied, you can return most items for a full refund or exchange within 15 days of delivery.

The Simple Step-by-Step Process

  1. Contact Us: Within 15 days of receiving your order, email our friendly customer service team at [email protected]. Please include your order number and the reason for the return or exchange.
  2. Get Your RMA Number: We’ll email you back with an RMA number and instructions. Please do not send anything back without this number, as we cannot process returns without it.
  3. Pack It Up: Securely pack the unused, original item(s) in their original packaging. Include a copy of your original order confirmation or a note with your RMA number and order number.
  4. Ship It Back: Mail the package to our warehouse at:
    PARTY SUPPLIES SHOP Returns
    2 Capper Street
    WILSON VALLEY, AU 4625
    Australia
    We recommend using a tracked shipping service for your peace of mind. The original cost of shipping is non-refundable, and you are responsible for the return shipping costs.
  5. Let Us Handle the Rest: Once we receive and inspect your return, we’ll process your refund or ship your exchange item promptly!

Refund Timelines & Methods

  • Processing Time: Please allow 3-5 business days for us to process your return once it arrives at our warehouse.
  • Issuing Refunds: Refunds will be issued to your original payment method (e.g., Visa, MasterCard, JCB, or PayPal).
  • Receiving Refunds: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement after we have processed it.

Items That Cannot Be Returned or Exchanged

To ensure the health and safety of all our customers, the following non-returnable items are final sale:

  • Costume Accessories: Items such as false eyelashes, face masks, and beards for hygiene reasons.
  • Personalised or Made-to-Order Items: Any products that have been specially customised for your event.
  • Clearance Items: Products purchased from a final sale or clearance section will be marked as such.
  • Opened or Used Goods: For health and safety reasons, we cannot accept returns on any item that has been used, worn, or is not in its original resalable condition.

This policy does not affect your statutory rights as a consumer.

Need to Start a Return? Use Our Email Template!

Copy and paste the text below into an email to [email protected] to get the process started quickly!

Subject: Return/Exchange Request – Order #[Your Order Number] Hello PARTY SUPPLIES SHOP team, I would like to request a return/exchange for my recent order. Order Number: #[Insert Your Order Number] Name: [Your Full Name] Email: [Your Email Address] I would like to return/exchange the following item(s): – [Item Name & Product Code/SKU] – Reason: [e.g., Wrong size, Changed my mind, Faulty, etc.] I have read and understood the returns policy. Thank you, [Your Name]

Questions? We’re Here to Help!

Planning a party should be fun, not stressful. If you have any questions at all about returns, exchanges, or anything else, our fantastic customer service team is ready to assist you!

Email: [email protected]
Address: PARTY SUPPLIES SHOP, 2 Capper Street, WILSON VALLEY, AU 4625

Thank you for shopping with us! Now, let’s get back to what really matters – throwing an unforgettable celebration! 🎊